Refund Policy

This Refund Policy applies to payments made to The NeuroElite System Limited for screening and related services, processed via Paystack. It supplements our Terms of Service.

If you have paid the screening fee but have not yet started the assessment (i.e. the assessment page remains locked), you may request a full refund within 48 hours of payment. Once that window passes, eligibility for a refund is reviewed on a case-by-case basis.

Because our screening is a personalised, immediately-consumable digital service delivered the moment your payment is confirmed, refunds are not available once the assessment has been unlocked and begun. This includes completed, abandoned, or partially completed screenings.

If a transaction fails but you were charged, or if Paystack disputes a transaction, we will liaise with Paystack to resolve the issue. Duplicate or erroneous charges verified by Paystack will be refunded in full to your original payment method.

Fees paid for coaching packages that have not yet commenced are refundable on a pro-rata basis for any un delivered sessions. Stage 2 clinical assessments, once booked with a clinician and confirmed, are non-refundable except where we cancel the session.

Email billing@neuroelitesystem.com with the transaction reference (from your Paystack receipt), your account email, and the reason for the request. Approved refunds are processed to your original payment method within 7–10 business days, subject to Paystack's processing timeline.

This policy is governed by Nigerian law. For any refund enquiry, write to billing@neuroelitesystem.com.